Alexzandra Kvo

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Verified Reviewer
| map-marker Doylestown, Pennsylvania

Enquiring about a educational feild trip

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They never answered my call I needed info about a field trip for my kids so I could know how to plan
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User's recommendation: Maybe if they would answer the phone they would have more customers

Edward L Dvw

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Home and property damage, noise nuisance, mental and stressful anguish

SpaceX - Home and property damage, noise nuisance, mental and stressful anguish

Hello my name is Edward Leslie I'm a retired army disabled veteran who lives in Waco Texas. I wish to file is complaint and reference to my property damage home damage.

Structure of my home ceilings and walls cracking. Most of my doors will not stay closed or open due to the damage from SpaceX rocket launching site located in McGregor Texas. Myself and other property owners in our area has suffered such damage It is a nuisance and a problem stressful, mental anguish, time loss for trying to get help to get this problem resolved and stop immediately. It is like a earthquake sometimes stronger My wife and I sets in my home and just unable to live at peace and watch a television show or relax at home while I hold home shakes and vibrates.

We noticed the walls not ceilings are cracking My doors will not stay closed or open properly because of the damage from SpaceX and the vibration is shaking from the gigantic rocket testing. I have contacted Mr Elon musk in reference to this complaint. Have file a complaint with SpaceX it's been over a year now. There are news articles for my local news is covering the same problem and issues other property owners and homeowners are facing the same damage that I am.

I'm reaching out for help to get this resolved. If you have further information the need of any information feel free to contact me at any time. I have no other recourse but to reach out for help. I can only speak for myself I know it's like a David and Goliath situation.

But I'm going to try because I have a right to protect my property and my investment from damages had I know this situation I would not have purchased about property in this location. I have file a complaint with my local city council office in Waco Texas.

I file a complaint with Mr Elon musk. Have file a complaint with NASA My next step will be the justice department reaching out for he

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Pros:
  • I do support the space program
Cons:
  • Have no regards for property owners and homeowners in our area

Preferred solution: Property damage repair compensated for my time, middle language mental stress repairs of all damage suffered from SpaceX for my foundation my home and property.

User's recommendation: Don't give up keep records photos and time and dates of every rocket test damage of your property and home

1 comment
Guest

You need to call your homeowners insurance to assess the situation.

Resolved
Jan G Xnk

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Verified Reviewer

Resolved: No number to call when service isn’t functioning

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SpaceX - No number to call when service isn’t functioning
Updated by user Jan 26, 2024

Company fixed the issue and I have been provided with apology.

Original review Jan 10, 2024
No one to help in customer service. No one answers, no route to help change payment source and no one to help if storm knocks out service, this is a poor way to ensure customer satisfaction! Elon if you have to make more money, dont cut customer service lines or staff as this will ensure dissatisfaction with your company!
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Cons:
  • If something goes wrong no help

Preferred solution: My payment source changed and to get a functioning customer service phone number to call if the service needs reset after a bad storm!

User's recommendation: Choose wisely

Edward L Dvw

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Verified Reviewer
| map-marker Waco, Texas

Damage to my home.

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SpaceX - Damage to my home.
Well I have file a complaint with SpaceX and reference to my property and home damage. Foundation damage cracking of my walls and ceiling cracking of my bricks to my home. And my doors will not even close properly because the foundation damage from SpaceX rocket testing site located in McGregor Texas. I have file a complaint but I believe it has been ignored.
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User's recommendation: To all property owners and homeowners in the surrounding area Waco McGregor and surrounding areas. I suggest filing a complaint with the better Business bureau contact the city councils and mayor's office as well as the mayor's office and McGregor Texas and file a complaint in reference to the SpaceX rocket launching testing site located in McGregor Texas for my home and property damage

Geoff B Sds

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SpaceX License Plate Frames

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SpaceX License Plate Frames
SpaceX License Plate Frames - Image 2
Dear SpaceX, I purchased SpaceX license plate frames several years ago. They go great with my personalized Minnesota license plates which are "Mars-X" for the first SpaceX Mars flight. My license plate frames are getting old looking now and I would like to buy some new ones. Are they still available? I also personalized my car so that it looks like a SpaceX Limited Edition Rav4. Thanks for helping me.
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Preferred solution: New license plate frames.

Resolved
Harvey H Slu

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Verified Buyer
|

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Verified Reviewer

Resolved: Cxling an order

SpaceX - Cxling an order
Not allowing a cancellation of an order I placed yesterday and has not shippedalso no one is awnsering my phone call.. There telling me to call customer service because there having a problem on there end
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Loss:
$464

Preferred solution: Full refund

User's recommendation: Don’t order

James W Uwn

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Verified Reviewer

Astronaut safe return - Rocket Idea

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Good Afternoon,

I am certain this may have already been considered but I thought I email this idea regardless, I am a big fan of SpaceX and all that has been accomplished.

With regards to my idea, due to the reliability of the rockets returning for safe landings which has been an incredible feat to observe be it via online video due to my location.

With the returning manned Dragon capsules, my suggestion is that an adaption be made to both elements of the rocket and capsule to re-attached the capsule to the booster to enable safe return of manned capsules to a location due to the incredible accuracy of the booster return.

This could rule out any risk of capsule landing failure or unopened canopies or sea rescues.

Any feedback on this would be greatly appreciated.

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Preferred solution: feedback on the idea.

User's recommendation: Any idea could be the next big breakthrough, keep them coming!

Hanne Cqk

I can not log in email phn numbers not working i need to ay my bill iv gotten a new bank card

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I can't log into my starlink account I have tried to use the forgot password link it does not work no matter what phone number or email I enter I have a new bank card I need to give them my information to pay my bill I do homeschool my son will not have school I live in the middle of nowhere all I want to do is get into my account so I can pay my bill
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Pros:
  • Works great
Cons:
  • If u dont get locked out of ur accnt no customer service

Preferred solution: Help

User's recommendation: I don't know I'm too tired to think about it

Susan M Ndl

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Verified Reviewer

Confusion

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Terrible customer service. I just need to speak to a human to have questions answered. Seems impossible:(
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Loss:
$600
Pros:
  • Supposedly good internet
Cons:
  • Zero customer service support

Preferred solution: A phone call for now

Jay C Xrs

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Verified Reviewer

Connection issue

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Lost internet 2 weeks ago. Ordered new cable and tried with no luck. Tried resetting router several times with no luck either. Reset password and router name several times with no.luck. WHERE ARE THE "CORRECT" INSTRUCTIONS AND A PERSON TO TALK TO TO GET THIS RESOLVED. I AM PAYING FOR SERVICE I CANNOT GET. WHAT GIVES. PLEASE REPLY ASAP. JAC4287@***.COM 772-678-**** THANK YOU
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Loss:
$75
Pros:
  • Great internet when working
Cons:
  • Customer service is non-existent

Preferred solution: Someone else to talk to to get reconnected to internet.

Kimi Axt

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Verified Reviewer
| map-marker Elliot Lake, Ontario

NO PERSONAL CUSTOMER SERVICE UNLESS I PAY!!!!!!!

I want to discuss my subscription. I live in a campground 4 months out of a year. I pay $158.00 per month even though I dont use it for 8 months. This is approximately $1000.00 a year for nothing. I would like to pay only for the time I use it. They should have a Canadian phone number. This is ludicrous.
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User's recommendation: Don’t use Starlink. I will be looking for an alternative company ASAP

John V Apn

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Verified Reviewer

Declined payment

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My credit card was hacked and was cancelled. My auto payment failed. I am on a trip and dont have all those secrecy codes to log on. Will be home by the 12th of February. How the *** can I contact you and give you the new card information. My phone number is 208946****.
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Preferred solution: New credit card information for auto payment.

User's recommendation: A PHONE NUMBER TO CONTACT YOU.

Al-Rayan A

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Verified Reviewer
| map-marker Newton Aycliffe, England

Want Important Info

Hey, Im 15 and learning about aerospace software and designing processes so, I want to know what software does spacex use for its flight system and navigation for starship. Also how does spacex develops these software, like what code editor bieng use, last question what software does spacex use to design the starship. Thanks
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John D Psh

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Verified Reviewer
| map-marker Perth, Western Australia

An idea

I have an idea for a name for your current rocket development phase - the Evel Knieval phase. Launches are great but the landings still need a bit of work. Happy
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Robert K Vag

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Verified Reviewer

Robbyshane34@***.com

Did SpaceX launch tonight? Thank you. I missed it like a dummy, most of the time I watch launches with my 9 year old daughter and 4 year old son but I've been sick so I missed this really important one.
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Pros:
  • Space flight
Cons:
  • Space flight

Preferred solution: An answer please.

User's recommendation: Just answer the question thanks

Peter T Bog

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Verified Reviewer

Well, its not finished

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Well i cannot say it was negativ or positiv, because i never got answer till today, i still hope for an answer and will not give up. Maybe they need more people for costumer service or a better management that overseas and monitor them. Best regards
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Pros:
  • Elon musk
Cons:
  • Lack of management for costumers

Preferred solution: An answer of.my question if its passable to cooperate and spread theyre products here in Spain.

User's recommendation: Are a faster response rate

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