Contact SpaceX Customer Service
How to Reach a Person at SpaceX
Customer Service:
-
+44 204 532 2003United Kingdom
General Info:
-
1-310-363-6000
SpaceX Emails:
SpaceX Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular SpaceX Phone Number | 1 (310) 363-6000 |
| Average Hold Time | More than 30 min |
| Average Calls duration | 1 minute |
| Most Popular SpaceX Email Address | info@spacex.com |
| SpaceX Live Agent Availability | 11% of callers successfully reach a real person |
| Issue Resolution Rate | Low (3% reported full resolution) |
| Contact Method Distribution | 73% phone, 27% email |
| Common Reasons for Contact | Product/ service, request for information and staff |
| Customer Effort Score | High Effort |
| Prepare before the call to SpaceX |
How to Contact SpaceX?
Contact Information
SpaceX Website:
SpaceX Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address
Starlink Internet Services UK Limited
100 New Bridge St.,
London, EC4V 6JA
Locations:
Vandenberg Afb
731 Kelp Road SLC-4E,
Vandenberg AFB,
CA 93437, US
Mcgregor
Rocket Road,
McGregor, TX US
Washington
1030 15th St NW,
Washington, DC
20005, US
Cape Canaveral Afs
Rocket Road,
Cape Canaveral AFS,
FL 32920, US
Summary of SpaceX Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call SpaceX?
Product/ Service Question:
- “Buying stocks”
- “I was told I won a prize from elon musk im sure its fake”
- “Damaged equipment”
Request for Information Question:
- “Need to talk to Elon”
- “Starlink support”
- “Concerned”
Staff Question:
- “For service info”
- “Starlink Service”
- “$80 service”
Payments and Charges Question:
- “Billing you for usage via Facebook of aerospace and design Ellis LLC”
- “Set up a recurring payment for Starlink”
- “Payment”
Account Question:
- “Verify appointment with Elon Musk for Wednesday September 10th at 10:00bAM directly with SpaceX”
- “Need to switch account to another nane”
- “Suspended services”
Shipping and Delivery Question:
- “My package was sent by mistake to you”
- “Reason have not received star links web equipment internet equipment and I wondered if it is not gotten here yet or what cuz it was supposed to be started at July the 17th is when they took the money out and I have not seen it yet”
- “My husband order the equipment for starlink and haven't received it”
Return/ Replace Question:
- “Return a sweatshirt for a different size”
- “For a theory That maybe change the thinking of space”
- “I can’t get reception and I need to return the u it and cancel the subscription”
Activation/ Cancellation Question:
- “Hi, I make mistake today.. Duplicated order the same item.. I need cancel one order please”
- “I am a new customer, would like to subscribe to the service. Thank you”
- “Activate starlink”
Website/ Application Question:
- “Installs”
- “Application”
- “Website will not allow me to order roam service”
Employment Question:
- “Job”
- “Employment inquiry”
- “Jobs”
Refund Question:
- “Refund”
- “I need refund”
- “Refund money”
Cards Question:
- “Not allowing me to use my card”
- “To get my atm card”
- “You won't except a good card”
Other Question:
- “Elon musk”
- “Spacex”
- “Idea/improvement for Starship fuselage”
Compare SpaceX Customer Service To
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